Frequently Asked Questions

SmallRun charges a 8% commission on the product subtotal plus a flat $0.40 per-order platform fee. Shipping is passed through at cost — you pay exactly what the label costs, no markup. Stripe's standard processing fees also apply.

Payouts go directly to your Stripe Express account on Stripe's standard payout schedule (typically 2 business days after a sale for US sellers, longer for some other countries). You control your payout settings from your Stripe dashboard.

SmallRun uses Stripe Tax to automatically calculate and collect the correct sales tax or VAT on every order based on the buyer's location. The tax amount is shown at checkout and charged on top of the order total. SmallRun remits the collected tax to the relevant authority — sellers do not need to handle this themselves.

Yes. If you're buying from the EU, the applicable VAT rate for your country is calculated automatically at checkout and added to your order total. The price you see at checkout is the full price — there are no surprise customs charges on delivery for orders under €150.

No. SmallRun acts as the marketplace facilitator for VAT purposes. Stripe Tax calculates and collects VAT on every sale, and SmallRun remits it on your behalf. You do not need your own VAT registration to sell on SmallRun.

Note: this covers platform-collected VAT only. If you have separate VAT obligations in your own country from other business activities, those remain your responsibility.

IOSS (Import One-Stop Shop) is an EU scheme that allows marketplaces to collect VAT at the point of sale on goods worth €150 or less shipped into the EU, rather than having the buyer pay import VAT on delivery. SmallRun is registered for IOSS as a marketplace facilitator.

No. SmallRun's platform IOSS number covers all orders shipped through SmallRun for goods valued at €150 or less. The IOSS number is automatically included on Shippo customs declarations for EU-bound shipments, so your carrier knows VAT has already been collected.

For goods over €150, IOSS does not apply. The buyer is responsible for any import duties and VAT on delivery for those orders.

EORI (Economic Operators Registration and Identification) is a number issued by a customs authority that identifies a business in customs declarations. It is separate from IOSS — IOSS covers VAT, EORI identifies you as an exporter or importer in the customs system.

Most sellers do not need one. For small-volume international shipments, your carrier (USPS, UPS, etc.) files customs declarations on your behalf and EORI is not required.

You may need an EORI if you are a higher-volume seller who ships regularly to or from EU countries and files your own customs declarations. If that applies to you, you can register with your country's customs authority and add your EORI number in your shop settings. SmallRun will include it automatically on your Shippo customs declarations for EU shipments.

IOSS only covers goods valued at €150 or less. For orders above this threshold, VAT and import duties are not collected at checkout — the buyer will pay them to their country's customs authority on delivery (known as DDU, Delivered Duty Unpaid). Buyers should be aware of this before placing a large order from outside the EU.

Shipping rates are fetched in real time from carriers via Shippo based on the parcel weight and dimensions set by the seller and the buyer's delivery address. The buyer chooses from the available rates at checkout. The cost is passed through at exactly what the carrier charges — SmallRun does not mark up shipping.

SmallRun supports USPS, UPS, FedEx, DHL, and Canada Post for label generation. Individual sellers can restrict which carriers they offer in their shop settings. Available rates and services depend on the seller's ship-from address and the buyer's destination.